Refund policy
Built With Intention. Backed By Integrity.
At Daniel Haus Goods, we are committed to delivering products that meet our standards of quality and craftsmanship. If something isn't right with your order, we're here to help.
Please review our return and refund policy below.
Return Eligibility
We accept returns on eligible items within 21 days of delivery.
To qualify for a return, items must:
- Be unused and unworn
- Be in their original condition
- Include original tags and packaging (if applicable)
- Be free of stains, odors, damage, or signs of wear
Items that do not meet these requirements may not be eligible for a refund.
Non-Returnable Items
Due to the nature of certain products, the following items are not eligible for return:
- Final sale items
- Gift cards
- Digital products or downloadable content
- Personalized or custom-made products
- Items purchased during special promotional events marked as non-returnable
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
If approved, we will provide a replacement or refund at no additional cost.
Return Process
To initiate a return, please contact us at:
Include:
- Your full name
- Order number
- Reason for return
Once approved, we will provide instructions for returning your item.
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, refunds will be issued to the original payment method used for purchase.
Please allow:
- 3–5 business days for processing
- Additional time depending on your bank or payment provider
Original shipping charges are non-refundable.
Exchanges
At this time, Daniel Haus Goods does not offer direct exchanges.
If you need a different size, color, or item, we recommend returning the eligible product and placing a new order.
Order Changes & Cancellations
Because many of our products are made to order, orders begin processing shortly after purchase.
If you need to make a change or cancel your order, please contact us within 12 hours of placing your order.
While we will do our best to accommodate requests, changes cannot be guaranteed once production has begun.
Lost Packages
If your package is marked as delivered but cannot be located, please first check:
- Around your delivery location
- With household members
- With neighbors or building management
If you still cannot locate your package, contact us and we will assist you in filing a claim with the shipping carrier.
Our Commitment
Daniel Haus Goods was built on the principles of integrity, responsibility, and service. We believe in treating our customers fairly and addressing concerns with transparency and respect.
If something isn't right, we encourage you to reach out. Our team will work diligently to find the best possible solution.
Questions?
For all return and refund inquiries:
Daniel Haus Goods Support
info@shopdanielhaus.com
Built with intention. Backed by integrity.